Troubleshooting

Need help troubleshooting a problem? Read these articles.

6 articles in this collection
Written by Mark Bangerter, Todd Dickerson, and Shabana Dhalla

How to Update Payment Information on Your Account

Here we will show you how to add, change or remove the payment card you would like to be charged for your subscription

Written by Shabana Dhalla
Updated over a week ago

Video Compression for Sessions

Here you will learn how to compress videos to upload them to your sessions

Written by Shabana Dhalla
Updated over a week ago

How to Update or Change Password

This is a walkthrough of how you can update your password for your Mastermind account at any time

Written by Shabana Dhalla
Updated over a week ago

Recommended Browsers for Live Streaming

At this time we recommend a few specific browsers for Live Streaming

Written by Todd Dickerson
Updated over a week ago

Troubleshooting: Screensharing Failed

If you are getting an error that Screensharing failed, please see this article for help troubleshooting.

Written by Mark Bangerter
Updated over a week ago

Troubleshooting: Audio/Video Not Detected

Are you getting an error message that you audio or video is not detected? Check out this article for the solution.

Written by Mark Bangerter
Updated over a week ago