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Troubleshooting
Troubleshooting
Need help troubleshooting a problem? Read these articles.
6 articles in this collection
Written by
Mark Bangerter,
Todd Dickerson,
and
Shabana Dhalla
How to Update Payment Information on Your Account
Here we will show you how to add, change or remove the payment card you would like to be charged for your subscription
Written by
Shabana Dhalla
Updated over a week ago
Video Compression for Sessions
Here you will learn how to compress videos to upload them to your sessions
Written by
Shabana Dhalla
Updated over a week ago
How to Update or Change Password
This is a walkthrough of how you can update your password for your Mastermind account at any time
Written by
Shabana Dhalla
Updated over a week ago
Recommended Browsers for Live Streaming
At this time we recommend a few specific browsers for Live Streaming
Written by
Todd Dickerson
Updated over a week ago
Troubleshooting: Screensharing Failed
If you are getting an error that Screensharing failed, please see this article for help troubleshooting.
Written by
Mark Bangerter
Updated over a week ago
Troubleshooting: Audio/Video Not Detected
Are you getting an error message that you audio or video is not detected? Check out this article for the solution.
Written by
Mark Bangerter
Updated over a week ago