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Code of Ethics
Code of Ethics
2. Clear & Precise Refund Policy
2. Clear & Precise Refund Policy
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Written by Sara
Updated over a week ago

MasterMind allows users to post information on its website for sale. These users are defined as “Sellers.” Individuals who buy their training and materials are known as “Buyers.”

For courses that are not live events (not hosted on a specific date), MasterMind requires Sellers to provide an unconditional seven (7) day refund policy for any product purchased on https://learn.mastermind.com. This means Buyers may cancel their purchase at any time prior to the expiration of the seventh (7) day after the date they purchased the training. Sellers may grant Buyers a longer period than seven days if they desire, but must allow the Buyer at least seven (7) days to request a refund.

For live events (hosted on a specific date), MasterMind requires Sellers to provide an unconditional three (3) day refund policy for any product purchased on https://learn.mastermind.com. This means Buyers may cancel their purchase at any time prior to the expiration of the third (3rd) day after the date they purchase access to the live event. Sellers may grant Buyers a longer period than three days if they desire, but must allow the Buyer at least three (3) days to request a refund.

For courses that have live sessions over an extended or distributed period of time, MasterMind requires Sellers to provide a prorated refund based on the number of sessions that have been attended or participated in.

A clear and precise disclosure is one that the customer sees before they purchase. A small and hidden disclosure is not sufficient. This disclosure must be readily visible (proximate and predominant) to the offer of your service. It is also necessary for clients to be able to quickly review your return/refund policy even after they have purchased. MasterMind will not be responsible for your customer refunds. We may remove your account if you fail to abide by your refund policy.

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